Size Guide

Size Guide
Choosing your right size

We understand that choosing your size online can be difficult. Our sizing has been created by looking at a variety of size guides worldwide along with customer feedback but you are welcome to order a few different options to compare sizes and get the right fit.

*Please note measurements on our size guide are body measurements, not our garment measurements.*

Each style will measure slightly differently due to the fabric & design. To help choose your correct size, we suggest reading the product descriptions, check fabric stretch ability, model size and fit advice.

How to measure:
To find your size, measure your bust, waist & hips (wearing thin clothing or underwear) and pick the size closest to your body measurements.

Bust: Take measurement around the fullest part of your bust and around your back making sure the tape measure is level.
Waist: Place measuring tape around the natural waistline, which is just above your bellybutton.
Hips: The measuring tape should be around the widest point of your hips and bottom.

If you still need help, please don’t hesitate to reach out to us on:

Shipping & Delivery

Returns & Refunds

RETURNS WE ARE HAPPY TO ACCEPT

- returned within 28 days from the day you receive your order

- have not been worn

- have original swing tags attached 

- are in resalable condition

Return processing can take up to 14 days from the day we receive the return.

We will NOT email you to let you know the receipt of your return. Please use your return tracking instead. We will only email you once your refund has been processed.

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RETURNS WE DO NOT ACCEPT

- faulty items without prior approval

- not purchased using our website www.iskalondon.com 

- items included in the exclusion list

- items that appear to have been worn or washed

- items that are not in original condition

- items that have their security tag removed

- items returned after our 28 days return time frame

Every aspect of the garment must be free from signs of wear and odour.

Exchanges are not currently available.

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FAULTY ITEMS

We will NOT accept faulty returns without prior approval. Email us a photo of the problem area at help@iskalondon.com first.

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RETURN CHARGES

UK returns are charged at £2.50 if using our return label. The label will be included inside your parcel. If it is missing, email us at help@iskalondon.com

The initial shipping cost and the return charge is automatically deducted from your refund.

If you opt in for an online credit (gift card) additional 5% is rewarded.

International returns are at your own cost. We advise you always use tracked service. We can't be held responsible for returns lost in transit.

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RETURNS USING YOUR LOCAL TRACKED SERVICE

If you wish to make a return using your local tracked service, please use the below address.

Airbox Fulfilment Ltd
ISKA LONDON RETURNS
Unit 18 Ascent Logistics Park North
Fraserfields Way
LEIGHTON BUZZARD
LU7 3RJ

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REFUNDS

We will NOT email you to confirm the receipt of your return. Please use your return tracking instead. You will only be emailed once refunded.

Return processing can take up to 14 days from the day we receive your return. We appreciate your patience whilst we inspect the returned goods to ensure they meet our Returns Terms & Conditions before any funds can be refunded.

All refunds are processed to your original payment method. The initial shipping cost and the return charge is automatically deducted from your refund. Depending on the way you paid, the funds may take additional 5 business days to show on your bank/card statement. This time frame is dictated by your bank/card provider and is outside of our control.